Our policy lasts 14 days. If 14 days have gone by since your product was received and you have failed to inform us you would like to return the product, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is requested to be returned more than 14 days after delivery

Refunds (if applicable)

Once your return request is received within the 14 days of the product being delivered, we will send you an email to notify you that we have received your returned message and you have an additional 14 days to send the item back to us. When the product has been received, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@howcbdoil.co.uk

Sale items (if applicable)

Sale priced items can be refunded as well as regular priced items.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchange@howcbdoil.co.uk and send your item to: Unit 3, 104 Fitzwalter Road, Sheffield, SHF, S2 2SP, United Kingdom.


To return your product, you should mail your product to:
Unit 3, 104 Fitzwalter Road, Sheffield, West Yorkshire,S2 2SP, United Kingdom.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

See our product range

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